Unified Contact Center Reporting (UCCR) is comprised of Contact Center Activity Monitoring (CCAM) and Unified Reports.
Spectrum software monitors the activities of multiple software applications in the Contact Center, captures the relevant data and then publishes that information using unified reporting to all levels of the Contact Center.
Friday, March 14, 2014
IAUG Converge 2014
best User Group event of the year is just around the corner. Join us atIAUG CONVERGE2014!
Spectrum sales, technical
support and software development will be in the Spectrum booth showing off a
variety of product features and contact center benefits. Big data has become critical to the success of
the contact center so come see how Spectrum has been to help many with this
Product demonstrations as well as functionality details will be
seen in the booth. Find out about best
practices for collaborating data, call center analytics and reporting
options. And sign up for a chance to win
the Spectrum giveaway
All of us at Spectrum are looking forward to seeing you at the