To counteract the staff reductions and the hold on adding staff, companies are becoming more efficient and effective in their daily routines and tasks. Appropriate information is being made immediately available to the agent desktops and manager dashboards in real time.
Spectrum is capable of capturing critical data and turning it into vital information from many sources including:
Help Desk Ticket information
MS-CRM, Sage CRM and Salesforce.com
IBM Tivoli and Cognos
Contact Spectrum today for a free trial on our award winning desktop / dashboard software.
VP Sales and Marketing
+1 713 986 8839